Will my group/shared mailboxes be migrated?

Yes. Your group/shared mailboxes will be migrated. If you have trouble with your shared mailboxes please try the following steps:

Under the Account Settings in your profile:

File > Account Settings > New > Email Account > Add SMB details > Next > Finish.

If you have shared mailboxes, please review the following:

  • Check Mailbox delegates that are no longer required and remove them by the following: File > Account Settings > Delegate Access.
  • Avoid making wholesale changes (e.g. large volume of deletions, folder restructures etc.) to your mailbox prior to migration as this will make synchronisation of your account to the Cloud take longer.
  • If Shared mailboxes have been configured using 'Open Additional Mailboxes' in your Outlook Client, please re-configure using 'Add New Account'.

For 'Open Additional Mailbox' check the following:

  • File > Account Settings > Double Click on Email Profile
  • Select 'More Settings'
  • Click on 'Advanced' tab
  • Remove Additional Mailboxes

Adding Shared Mailboxes as a New Account:

File > Add New Account> Enter Shared Mailbox Details (your email address and password) > Next > Finish.

Should you still experience problems, please contact the IT Service Centre on (02) 9385 1333 or ITServiceCentre@unsw.edu.au