Do I need to update my software in order to be migrated?

If you are using a Non-SOE machine, ensure that your machine has been updated with the latest service packs prior to migration.

To update your Service Pack, visit:

PCs not running Office 2013 or Office 365 Pro Plus should also install the Microsoft Online Services Sign-In Assistant. For more information visit:


If your service packs have been patched and updated and are still experiencing problems, please contact IT Service Centre on (02) 9385 1333 or

If you are using a SOE machine, the latest software version is automatically updated.