Can I retrieve deleted emails?

Emails when deleted go through the following stages:

Stage 1: Emails when deleted from the inbox go to 'deleted items' folder where the emails will be held for 30 days and then automatically deleted.

Stage 2: Emails when deleted (by user or by system) from deleted folder remain within the system (for user self recovery) for 14 days.

Stage 3: Deleted emails older than 44 days can only be recovered by the system administrator.


You can self restore/ retrieve emails in Stage 1 & 2. For Stage 3, you MUST contact UNSW IT Service Desk to request the recovery.